Dustin has over 12 years of communications experience including as the head of crisis communications for the largest wildfire management centre in British Columbia, Canada. In this role he managed media and social media relations for destructive wildfires and property loss, routinely filling the Information Officer role in the incident command system.
Dustin has a Bachelor of Arts and Sciences degree (BASc) specialising in audience engagement and political rhetoric and a master’s degree in communications (MSc) from the London School of Economics (LSE).
Dustin specialises in crisis reputation management and while at LSE developed computer models for tracking reputation in the online and print media.
As our Chief Operating Officer (COO) and Crisis Response Manager, Dustin manages the media response for numerous shipping incidents, coordinates the operations of our global network and is one of the company’s lead media trainers.
In addition to his crisis communication experience, Dustin has a background in public relations and has held several positions on the board of directors for charitable organisations. Dustin is also an award winning workshop presenter and public speaker.