In a crisis - call first
One of the staple pieces of advice we give to our clients is to pick up the phone and call us when a serious situation is developing / By Edward Ion
Dealing with internet trolls during a crisis
Internet trolls lurk on every corner, waiting to pounce... you can be sure they won’t pull their punches
Medals – and gold-standard messages
Knowing just what to say in the moment is no lesser accomplishment
Five reasons crisis communications fail
In crisis communications there are an almost infinite number of things that can go wrong
Piracy's impact on global terrorism
Causing the same amount of fear in the middle of the ocean is not as easy
What makes a good Crisis Manager?
One of the chief responses when I reveal what I do for a living is ‘that sounds stressful’
