In this edition we emphasise the importance of a phone call in a crisis. We see how internet trolls add to the chaos in a crisis and how to avoid this. We look at how digital vessel response plans get operators ahead in the US. When it comes to the media interviews, why not make messaging gold standard. The reasons crisis communications fail – the narrative is just one of them, and in any case, what does make a good crisis manager? We also assess the impact of piracy on global terrorism.
This quarter we look at salvage and how strategy and patience are key. We consider also why Lloyds Open Form remains at the centre of most maritime calamities. Titanic 110 years ago - how would the story run today? We assess how maritime reporting has fared against the global pandemic, and how a microsite may be the answer – or not – in any crisis. When it comes to reaching an audience, what are we really trying to say? And how can the human, emotional connection shape a crisis narrative?
In this issue we see how a migrant stowaway attempt is spun into a hostage crisis. The US election and how news reporting has fractured offers further media insight. Cabotage in Brazil: an economic frontier that could open up to the world - we find out how. There's a look at environmental compliance - how US audit training puts you in the picture. We explain the numbers in the major stories of 2020, and, as one maritime outlet sinks, who will champion seafarers? In a crisis, why choose social platforms? And why is it often better to listen?
In this issue we see how a migrant stowaway attempt is spun into a hostage crisis. The US Election and how news reporting has fractured offers further media insight. Cabotage in Brazil: an economic frontier that could open up to the world - we find out how. There's a look at environmental compliance - how US audit training puts you in the picture. We explain the numbers in the major stories of 2020, and, as one maritime outlet sinks, who will champion seafarers? In a crisis, why choose social platforms. And why is it often better to listen?
In this edition there's a close look at two major incidents. What went wrong with the communication strategy for the Wakashio? And what can we learn of Solomon Trader, beached in an island paradise? We look at the current crisis across sectors, and prepare for the next. There are useful tips on getting that great photo, while elsewhere drills are scrutinised for what they really are. Puchi - everyone loves a cute doggy story. Also, what are you waiting for when it comes to media training? We have everything online - and webinars too.
A special edition of Response for the pandemic. We gather insights from our network partners around the world, look at how Covid-19 is transforming journalism and examine the need to move training online. But it's not all about the virus. Our Japanese partner has advice on communicating in a country where apologies are essential. There's a look at the communications challenges of a kidnapping situation. And much more in the latest quarterly edition of Response.
Navigate merges with Witt O'Brien's - get the insights on this acquisition from both sides of the pond. Cyber ships - one vessel mistaken for another thousands of miles away. We look at navigating in US waters and the litigation entanglements. We look back through a decade of social media, and the current crisis across myriad platforms. And comparing two fires - the Amazon rain forests and Notre Dame through the global media lens.
A special feature launches our new online training for seafarers. There’s a look at journalism today through Hong Kong’s protests, and really understand the time salvage can take. Technology bridging the generation gap, is another conundrum investigated, and there’s the basic common-sense approach to social media, and why correcting a narrative has always mattered.
Understand the headaches and protocols in US waters. Or learn some of the benefits of collaboration from our global network. The future of cargo is explained as shipping goes autonomous, as are the emotions stirred up in a any crisis. Scared of interactive media training... well with Triton you needn't be. And there's enough fear out there already with cyber risks for fleets and regional conflicts to navigate.
Understand the dilemma for watch-keepers and the ominous consequences in an unavoidable collision, or navigate the Malacca Strait without it going to penalties. Get insight on the macro post-crisis analysis, the economic and political factors and not least in Venezuela. Hong Kong shipping - demise or no demise? Facebook’s 10-year Challenge - was it bound to be a brand misconception? And gage why we may all end up speaking Globish English.
Security challenges in West Africa, the communications strategy in Brazil's presidential election, media management in China, the expanding role of AI in the newsroom, the role of the spokesperson, all this and much more in this edition of Response.
The unwanted spotlight that trade wars shine on shipping, the case for including reputation damage in General Average calculations, an Italian perspective on maritime crisis comms, a reflection on 20 years of the ISM code, the case for making media training more realistic and much more.
Piracy has been the scourge of shipping throughout history, but what drives it? How best can we combat it? How do we ensure that the basic human rights of both seafarers and criminals are protected? Also in this issue, we ask the question “has social media peaked?" All this and much more in our piracy themed edition of Response.
Analysing international coverage of the Sanchi tanker tragedy, looking at the Japanese media landscape, understanding the political nature of a shipping incident in both Canada and Turkey and much more!
Crisis communications from the P&I Club perspective, maritime cyber security, the power of a recognisable brand, leadership on the high-seas, "industry experts" who comment on every incident, but often know almost nothing, and much more.
Reflecting on the 10 years since the grounding of the Pasha Bulker, our Australian network partner looks back. Also in this edition, we examine India’s evolving media landscape, draw lessons from British Airway’s IT meltdown, discuss unmanned ships, and much more.
Improving maritime exercises with a media simulator, dealing with the most pressing issues to ship and seafarer safety, assessing social media's role in your company, engaging with employees and much more.
Fake news. Post-truth. The 2016 US election brought a lot of attention to the role of social media, but what are the impacts on shipping? What does Twitter mean for maritime crisis communications?
Reducing claims costs, making incident pictures work for you, reflections of a television news editor, who's who at an oil spill and much more.
From piracy to failed Port State inspections, every shipping incident will have many stakeholders. This issue of Response explores how you can effectively communicate with all parties involved, including, and sometimes especially, the local population.
The BBC transport correspondent reflects on shipping, media management guidelines in TMSA 2, dealing with environmental activists, and much more.
Luxury yachts, social media use onboard, ‘Glocalising’ our industry, mass rescues, salvage considerations and much more in this edition of the Response Newsletter.
The summer issue of Response focuses on technologies that are impacting maritime media response and crisis communications. With articles from our partners around the world, we explore the public's increasing real-time access to shipping incidents.
In this issue of Response, find articles about crew media training, ship groundings in Australasia, the speed of Dutch media response, crisis media training and more.
These stories and more: Navigate strengthens US response capability. Pictures sell stories: lessons for industrial shipping. Straight from the horse's mouth. Sorry seems to be the hardest word.
Speedy responses required. How spies in the sky are revolutionising news gathering. #hashtags and what they mean for crisis communications. These are just a few of the stories in this issue.
Check out the first ever issue of our newsletter. Articles including: Don't make a meal of it. Shipping, social media and a close relationship. Maritime salvage and media engagement tips.